Login to the new portal clients

How do I log in to the new portal?

Your old password no longer works

Your login credentials from the previous portal will not work in the new environment. Therefore, we kindly ask you to create a new account using one of the methods below, with the email address where you receive our newsletter.

Logging in with a password

Would you like to create a password yourself? Select "Need an account? Sign Up" on the login screen and register using your email address, name, and password.

Logging in with Apple

You can log in to the new portal using Apple. However, it is important that you also receive our newsletter at this Apple email address. When creating your account, do not choose to hide your email address, as we will not be able to link your funds to your account.

Logging in with Google

You can also log in to the new portal using Google. However, make sure that this Google email address is the same one where you receive our newsletter; otherwise, we will not be able to link your funds to your account.

Getting started with the Investor Portal

iPhone

Click the button below to download the Hodl Funds app for iPhone. After installing the app, follow one of the previously mentioned login methods to access your account.

Download the iPhone app

Android

Click the button below to download the Hodl Funds app for Android. After installing the app, follow one of the previously mentioned login methods to access your account.

Download the Android app

Web portal

Through the website portal.hodlgroup.com, you can access all portfolio insights on both tablets and PCs. However, this version does not include the full content section that is available in the app.

To the Web Portal

Frequently Asked Questions

Why does the portal indicate that I don't have a portfolio?

If you're a participant in one of the Hodl funds and still receive the message that you don't have a portfolio with us, there could be several reasons for this, such as:

The email address you’re using is not recognized by us
Your portfolio is linked to a specific email address in our system, which is also the email address you use to receive our communications, such as newsletters. If you’ve created an account with a different email address, we won’t be able to link it to your portfolio. In this case, please create a new account using the email address on which you receive our communications.
If you’ve already done this and are still experiencing issues, please contact us at [email protected], and we’ll review your situation. Please include the email address you used to create the account and specify whether you're using the Apple app, Android app, or the web portal.
You created an anonymous account with Apple
When creating a new account with Apple, you can choose to hide your email address. If you selected this option, we can no longer see your email address and cannot link it to the account we have on file. This can be easily fixed by creating a new account using the email address we have on file. If you prefer to use Apple login, please send an email to [email protected] with your request. In this email, please provide your name and the email address found on your Profile page under 'Logout,' which should end in privaterelay.appleid.com.
Other reasons
If none of the above reasons apply, we would be happy to assist you further to find a solution. Please contact us by email at [email protected]. Let us know the email address you used to create the account and whether you’re using the Apple app, Android app, or the web portal.

If the above solutions don’t resolve the issue, please get in touch with us via [email protected].

I get an error on the portfolio page, what now?

The new app (or online portal) may occasionally encounter an error. This can sometimes be easily resolved by fully closing the app and restarting it.

If this does not resolve the issue, we kindly ask you to contact [email protected] so we can look into your specific situation. In this email, please let us know the email address you used to create your account and whether you are using the Apple app, Android app, or web portal. If you have a screenshot or more information about the error, please share it with us. For example, let us know if the error occurs under specific circumstances, and whether it happens always or only sometimes.

Why can't I log in?

This issue is often caused by the old portal login credentials not working in the new environment. In this case, we kindly ask you to create a new account with the email address where you receive our newsletters. To do so, select "Need an account? Sign up" on the login screen. Then, follow the steps by entering your email address, name, and password. You will then receive a verification code by email to complete your registration. With these login credentials, you will be able to log in again in the future.

If the above solution does not resolve the issue, please contact us at [email protected], and we can look into your specific situation. In this email, please let us know the email address you used to create your account and whether you are (or wish to be) using the Apple app, Android app, or web portal.

Where can I share feedback about the app?

We look forward to your feedback to fix bugs and errors or implement new features for you. Please provide as many details as possible so that we can resolve the issue in the most optimal way. You can leave this feedback on this page.